What If You Are Approached By An Employee?

While very uncommon, the potential exists that your presence in the store may raise a red flag to a Sales Associate, Manager, or Loss Prevention employee.

Remember, these employees are just doing their job, but it's important that you know how to respond should you be approached.

If you are approached:

• Tell the employee that you are just browsing around. Telling them that you are killing time waiting to meet someone and will let them know if you need help with anything is a great strategy.
• Posing as a personal shopper is another option. Let the sales staff know you are just getting familiar with their product lines so you know where to come for your clients.

If you are approached multiple times or you are questioned about what you are doing in the store:

• Leave the store and get in touch with someone from the Haynes team. Please submit an urgent Support ticket here, or through the help widget in VMS.

Under no circumstances should you tell the employee what you are doing in the store or who you work for. Please just leave the store.

It's vital to our work that our vendors remain anonymous so that we do not inadvertently gain information that we should not have.

It is also vital for the consistency of the data that we be able to potentially send a different vendor into the store to get the data if you need to leave.

Telling an employee what you are doing in the store is considered a breach of our vendor contract.