Payment Information

Below are the answers to some of our most frequently asked questions regarding payment. For further details and terms of payment, please refer to your contract. If you have additional questions beyond that, please submit a ticket here. 

 

What is my Contractor Invoice Number for invoices?

• Provide a unique invoice number that you use to track your invoices and match up payments within your own bookkeeping system. This field is required, and any invoices that come through without an invoice number will be rejected. This is a code you choose; we do not provide it to you. 

What am I being paid for?

• You are being paid for your data. The time you spend in stores collecting the data and the time you spend submitting the data to us via our online surveys are simply two metrics that help us determine the fair market rate for your data. 
• If for any reason we cannot accept your data in full, you will paid accordingly based on the data we can use.

How do I access the forms needed for payment? 

• Please refer to the “Invoices” article for more details on payment, including our Invoice survey links and guidelines for submitting an invoice. 
• All projects must be invoiced via the following link - Invoice Here
  
  

When do I submit an invoice?

• You must submit an invoice after completing your store visit and data submission in order to receive payment for that data.
• As outlined in your contract, invoices are due no later than 30 days after a project visit has occurred for the applicable project (both time and expenses). 
• All invoices must be submitted using the invoice link provided by the company. Any invoices submitted after 30 days from the project visit date will not be approved for payment.

How much will I get paid?

• Please refer to your independent contractor agreement and previously communicated project flat rates.
• If you are unsure of your project flat rates, please submit a ticket here.

 

Will I get paid for my personal, start-up training time? What does "Startup Time Withheld" mean on my payment?

• • We pay for time spent on the Individual Project Specification Guides and quiz. This time, as well as any time spent on pre-visit calls, should be placed on your first invoice with Haynes & Company in the “Start-up Project Specification Time” box.
• Though you should include Start-up Project Specification Review time on your first invoice for a project, we do not pay this time until you have successfully completed 8 calendar weeks on the project (this is noted in Exhibit A, Section 4 of the Contractor Agreement). Your first payment, stating "Startup Time Withheld," means that the specific startup pay will be automatically processed after 8 weeks - there's nothing more you need to do!
• Special projects, such as training for extra holiday weekend visits or one-time visits for a retailer, are not subject to the eight-week payment hold and will be communicated as such when applicable.

Once I submit my invoice, when can I expect to get paid?

• Once you submit your invoice, you will be paid after we have accepted your data and you have submitted your next set of data for the project. Payment time from processing to reaching your account depends on the method of payment (Justworks for US or PayPal for international). Once an invoice is processed for payment, you'll receive an email from Justworks or PayPal.

• • Projects that recur weekly: invoices will generally be processed around 10 days from the visit date. 
  • Projects that recur every two weeks: invoices will generally be processed around 16 days after the visit date.
  • Projects that recur every four weeks or less frequent: invoices will generally be processed around 30 days after the visit date.

• Guaranteed payment terms according to the Contractor Agreement are net 45 days from receipt of invoice, provided that all data provided by the contractor have been accepted by the company. As such, payments may take up to 45 days to be received after submitting an invoice, though we strive to process according to the schedules listed above.

 

How do I keep track of invoices?

• In addition to the email confirmation that is sent out with every invoice submission (it comes from [e-mail]), you have the option to download a PDF version of the invoice upon completion of the invoice survey. 
• We recommend you use the download option to obtain a copy for your records, as the email confirmations can be unreliable due to technical reasons beyond our control.

 

How do I get paid?

	If you are a US researcher or get paid to a US bank account, payments are made via Direct Deposit through our payroll system JustWorks. Please make sure that you have registered and submitted your bank account information through JustWorks.
	If you are a non-US researcher who does not have a US bank account, payments are made via PayPal.

 

Additional questions

• Please direct all invoicing related questions to the support team by submitting a ticket. 

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