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Proper communication is essential in our business. Since we work in a deadline-driven environment, understanding our preferred method of communication is important. You will have direct and frequent communication with the members of the Haynes & Company team.

 

How do I communicate with the Haynes & Co team?

To reach the H&Co team, please submit a support ticket here.

You can also submit a ticket from the help widget, which is found:

1. In the bottom right corner of the Help Center 
2. In the bottom right corner of your Vendor Dashboard, vendor.haynesandcompany.com

The Support Ticket form looks like below:

The first question of the support ticket requests you to select the nature of your inquiry.

If you are currently out in the field and you are unable to complete your store visit, please select "Urgent - I am in the field and cannot complete my visit."

Otherwise, please select from the following options:

• Accounting: All payment and invoice related matters, either to us or from us. If you have a question about your invoice or payment, select "Accounting" on the ticket form.
• Revisions: If you have a question regarding your data submission survey revisions, please select "Revisions" on the ticket form.
• Support: For all other general questions not related to accounting or revisions, please select "Support" on the ticket form. If you are ever unsure of where to send your question, select "Support" and we will make sure your inquiry get directed to the correct team member.

Important:

For all tickets, please select the corresponding Project using the "Project" dropdown menu. If your question isn't about any project in particular, please select "N/A - not applicable". 

Once you have completed the form and clicked "Submit", a support ticket will be generated and a H&Co team member will respond within 1 business day. Our business hours are Sunday-Friday 9:00 AM to 6:00 PM Eastern Standard Time.