Check In Is Not Working

My check-in is not working! 

 

Many factors could cause complications with the check-in system. 

 Consider the following:

 

1. Are Location Services enabled on your device?

• Location Services must be enabled for the Check-in system to work.
• Please ensure that your phone’s settings are set to "Allow" for Location Services.
• If at any point while checking in you receive the request to use your device’s location, you must choose “Allow”.
• Should you experience a location failure, please go to the How to Check In section in the VMS section of our Help Center to discover additional tips.

2. Do you have service?

• If you find yourself without phone service upon entering the store, you should check in immediately once you regain service.
• You can also try connecting to Wi-Fi if it is available at your store.

3. Is checking in taking longer than usual?

• Many factors may cause your check-in to take longer than usual, including weak data signal strength, poor GPS / location, phone hardware limitations, etc. 
• While your location is being determined, the button will show ‘Updating’. 
• Be patient while your phone completes the check-in.

4. You still cannot check-in

• If you have tried the above and still can’t check-in, or if you have questions regarding the check-in process, please submit a Support Ticket here.
• Provide the specific details of your issue.
• Provide a screenshot from your device so that we can see your issue firsthand and help resolve it.
• You may also complete the manual check-in process, as outlined in the How to Check In section of the VMS.