Troubleshooting H&CO VMS Overview

The following issues can occur when signing into the updated VMS:

• Blank screens upon opening the VMS in the browser (desktop and/or mobile).  Please follow the links below (in order) to troubleshoot and resolve the issue.
  • Opening an Incognito Window
  • Clear Browsing History

          Desktop example: 

       

          Mobile example: 

         

• Unable to check in for the visit.  Please follow the order of steps below to resolve the issue.
  • Step 1:  Check In Is Not Working
  • Step 2:  Opening an Incognito Window
  • Step 3:  Clear Browsing History

         Check in error examples:

       

• Issues with submitting surveys. Please follow the links below (in order) to troubleshoot and resolve the issue.
  • Step 1:  Clear Browsing History
  • Step 2:  Survey Submission Issues